Senior Solution Consultant
Genesys · Sao Paulo, Brazil
About this role
Genesys is hiring a senior-level Professional Services Consultant based in Sao Paulo, Brazil. The posting calls out experience with Microservices, SaaS, AI Agents.
- Role
- Professional Services Consultant
- Function
- services
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Sao Paulo, Brazil
- Posted
- May 8, 2026
More roles at Genesys
Job description
from Genesys careersGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Senior Solution Consultant
Role Overview:
The Senior Solution Consultant works closely with Sales Account Executives to support new business development across the Genesys portfolio. In this client-facing role, you will engage in a consultative approach to understand customer needs and map them to Genesys software, services, and consulting solutions. You will interact with stakeholders at multiple levels, including executive and middle management, tailoring your communication to both business and technical audiences. At Genesys, you will contribute to helping organizations improve their customer experience through cloud and AI-driven solutions, while developing expertise in solution consulting and service design practices.