Software Engineer, Full Stack — Agentic AI

Job description

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Innovations team at Genesys builds applications and agents on top of Genesys Cloud and ships them to enterprise customers through App Foundry. Think industry-specific agents built on the platform's agentic virtual agent capabilities, compliance tools, complementary platform integrations— products that businesses use to orchestrate customer experiences every day. We're a team that operates more like a product studio than a traditional engineering org.

We're hiring a full-stack engineer who wants to build AI applications that solve real problems in customer experience. You'll work across the stack — React frontends, backend services, LLM integrations — and be expected to look at a messy customer problem, figure out what to build, and get it into production.