About this role

SUSE is hiring a mid-level Support Engineer in the services function based in Japan. The posting calls out experience with Bash, Linux.

Role: Support Engineer
Function: services
Level: mid
Track: Individual contributor
Employment: Full-time
Location: Japan
Posted: Apr 20, 2026

AI Summary

Mid-level Linux Support Engineer providing OS support for SUSE Enterprise Linux products. Troubleshoot complex customer issues including installation, configuration, and performance problems. Requires solid Linux OS knowledge, Bash scripting, and expertise in high availability, storage, and networking technologies. Must be fluent in English and Japanese.

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Job description

from SUSE careers

About Us

Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.

SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond. SUSE puts the “open” back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow.

We are open in our roots and open in our approach, striving to be the most trusted open innovator in the World. Openness extends beyond our technology. Our vibrant community thrives on diversity and connectivity without borders.

Linux Support Engineer

Job Description

The Role

As a Linux Support Engineer you will:

Provide OS support to users of the SUSE Enterprise Linux product portfolio.
Troubleshoot challenging complex, critical, and sensitive customer issues related to: Installation errors, configuration errors, out of the box not working functionality, booting issues.
Investigate usage problems, unexpected product behaviour, performance degradation, and root cause analysis.

This is an excerpt. Read the full job description on SUSE careers →

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