Quote to Cash Specialist

Job description

About Us

SUSE is a global leader of  enterprise open source software. By transforming community innovations into secure, sovereign and AI-ready solutions, SUSE empowers customers to escape vendor lock-in and regain control of their IT destiny. Through industry-leading Linux, Kubernetes, Edge and AI infrastructure solutions, SUSE delivers the flexibility to innovate everywhere—from the data center to multi-cloud and out to the edge. Only SUSE also manages many Linux and Kubernetes distributions. At SUSE, Choice Happens because we prioritize community, interoperability and relentless innovation. Discover how we power mission-critical resilience at www.suse.com. 

Job Description

At SUSE, the Quote to Cash (QtC) Finance Operations Specialist acts as the essential bridge between Sales and Finance. You will ensure that revenue-generating deals are executed smoothly, accurately, and in strict compliance with company policies.

This is a highly collaborative, fast-paced role perfect for someone who thrives on operational precision, end-to-end contract management, and cross-functional enablement to safeguard and accelerate our revenue.

Deal Facilitation & Pricing Expertise

• Act as the primary quoting and pricing expert to support the Global Sales team in finalizing revenue opportunities using Salesforce CPQ.

• Convert sales requests into accurate, executable quotes, managing both standard pricing structures and complex, custom deal scenarios.

• Review, validate, and process complex Special Price Requests (SPRs), navigating rigid compliance audits and approvals in alignment with SUSE governance policies.

Contract & DocuSign Management

• Manage dedicated contract mailboxes to ensure all incoming new agreements are fully prepped, reviewed, and ready for system setup.

• Route contracts through Credit and Legal teams for initial approval stages.

• Take 100% ownership of the DocuSign process, driving the workflow forward to secure all final internal and external signatures efficiently.

Order Execution & Revenue Gatekeeping

• Serve as the ultimate gatekeeper for SUSE revenue by manually validating and booking incoming Purchase Orders (POs) from various streams (direct customers, distributors, and cloud marketplaces like AWS Marketplace).

• Maintain high accuracy when verifying contract numbers and account data during order booking to facilitate seamless downstream billing and revenue recognition.

• Correctly structure and set up multi-year contracts to ensure seamless annual recurring invoicing.

Operational Support & Ticket Resolution

• Act as a central communication hub by effectively managing shared mailboxes, prioritizing clear communication to provide same-day support for order queries and post-sale issues.

• Utilize JIRA to track, manage, and resolve licensing tickets and account re-classifications within SLA.

Enablement & Cross-Functional Collaboration

• Lead internal and external enablement initiatives, acting as the go-to subject matter expert for onboarding and training Sales teams on ordering tools and processes.

• Deliver targeted training and support to external partners and distributors on SUSE ordering tools and platforms.

• Collaborate cross-functionally with Sales, Legal, Finance, Credit, and IT to unblock stuck deals, streamline workflows, and improve the end-to-end QtC ecosystem.

• First-level university degree with a focus in Business Administration, Finance, Commerce, or equivalent practical experience.

• Typically 2+ years of experience in Sales Operations, Order Management, Deal Desk, or a specialized Quote-to-Cash finance function.

• Direct experience working within an enterprise software (SaaS/Open Source) environment dealing with multi-tier distribution networks and Cloud Marketplaces is highly advantageous.

• Availability to commute to the SUSE office in Dublin (Dame Street).

Knowledge and Skills:

• Systems Proficiency: Must be highly comfortable navigating Salesforce (specifically CPQ and the Sales Console) for quoting and tracking order statuses. Proficient in JIRA for ticket management and DocuSign for digital transaction management.

• Process Acumen: Proven ability to quickly understand various buying programs, subscription models, and apply strict compliance and pricing guidelines without deviation.

• Rigorous Attention to Detail: High accuracy is critical for manually booking Purchase Orders, verifying contract numbers, and auditing complex special pricing requests.

• Strong Communication & Queue Management: Excellent verbal and written communication skills. Proven capability to manage high-volume shared mailboxes while maintaining a customer-centric, same-day support mindset.

• Thrives Under Pressure: Strong time-management and prioritization skills, with the ability to meet tight deadlines—especially during critical quarter-end and year-end close periods.

Disclaimer: For this Dublin-based role the expected Total Target Compensation (“TTC”) range is between 41,000.00 - 58,000.00 gross annually. The TTC includes both the annual base salary and target corporate bonus opportunity, which is typically paid quarterly, as well as access to an attractive benefits package.

Actual compensation will be determined based on objective, non-discriminatory criteria including experience, skills, qualifications, geographical location, internal equity, and budget considerations. Bonus payments are subject to the terms of the applicable bonus plan and company policies. Please note that this compensation information is applicable to roles hired in Ireland only.

Job

What We Offer 

We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.  

SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind. 

This is a compelling opportunity for the right person to join us as we continue to scale and prosper.   

If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now!  

We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.   

Sounds like the right fit for you? Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community.

SUSE Values 

SUSE's culture is centered on four key values - Choice, Community, Trust, and Innovation - which are deeply integrated with our open source ethos. SUSE fosters a diverse and inclusive environment where our people are encouraged to be themselves.

Choice: 

We are continuously making choice happen 

We are accountable for our choices 

We never get complacent

Community: 

Nobody is smarter than everybody 

We embrace diversity of thought 

We are “open source first, upstream first” where collaboration benefits all

Trust: 

We are trusted to deliver with integrity 

We offer trust by default, and do not wait for it to be earned

We foster an environment where everyone trusts each other 

Innovation: 

We foster a culture of experimentation, and embrace change by challenging the norm

We are committed to continuous improvement, creativity and adaptability 

Ideas are great, but without execution they are just ideas