Revenue Operations Analyst

Job description

About Us

SUSE is a global leader of  enterprise open source software. By transforming community innovations into secure, sovereign and AI-ready solutions, SUSE empowers customers to escape vendor lock-in and regain control of their IT destiny. Through industry-leading Linux, Kubernetes, Edge and AI infrastructure solutions, SUSE delivers the flexibility to innovate everywhere—from the data center to multi-cloud and out to the edge. Only SUSE also manages many Linux and Kubernetes distributions. At SUSE, Choice Happens because we prioritize community, interoperability and relentless innovation. Discover how we power mission-critical resilience at www.suse.com. 

Job Description

At SUSE, we deeply value our partnerships and recognize they are crucial to helping enterprises achieve their IT objectives. We invest directly and indirectly in our ecosystem to ensure we meet our partners' needs and accelerate their SUSE-enabled solution business. A core component of this investment is our Market Development Fund (MDF) program. We are seeking an organized, detail-oriented Revenue Operations Analyst/ MDF Coordinator to assist the Global MDF Program Manager in the day-to-day administration, tracking, and operational support of our global MDF program.

Reporting Line & Authority

● Reporting Line: Reports directly to the MDF Manager/Global Partner Programs Operations Manager.

● Authority Level: This is an operational support role with no direct financial approval or budget allocation authority. The Coordinator performs preliminary compliance reviews and routes files to the MDF Manager or Finance for final sign-off.

In this role, you will be the engine behind the daily administrative operations of the fund, ensuring partners' claims are organized and compliant. Your responsibilities will include:

• Portal & Tool Administration: Function as the first-line administrator for our online MDF portal. Troubleshoot basic user-access issues for partners and liaise with portal vendors to log technical tickets and track their resolution.

• Fund Tracking & Data Entry: Maintain up-to-date tracking of partner budget requests, preliminary compliance logs, and claim histories. Ensure all transactional data is accurately recorded in our master dashboards.

• First-Line Partner Support: Serve as the initial point of contact for partners navigating the MDF lifecycle, guiding them through established submission guidelines, timelines, and documentation requirements.

• Data Compilation for Reporting: Compile, clean, and organize raw fund usage data into structured formats to support the MDF Manager during quarterly review cycles and executive reporting.

• Finance & AP Coordination: Maintain daily operational communication with SUSE Finance and Accounts Payable teams to track the payment status of claims that have received final approval from management.

• Process Feedback: Identify recurring bottlenecks or confusion in the partner journey and escalate recommendations to the MDF Manager for program optimization. 

• Partner Team Support: Assist colleagues as needed in their operational duties. 

• Education & Experience: Bachelor’s degree in Business, Marketing, Finance, or a related field, alongside 1–2 years of experience in a coordinator, operations, or administrative role. Experience tracking basic budgets or working within a channel ecosystem is a plus.

• Technical skills: High proficiency with Google Workspace; especially Google Sheets (alternatively Microsoft Excel) for sorting, filtering, organizing data, and using foundational formulas.

• Comfortable learning, navigating, and performing data-entry within online software tools, databases, or partner portals.

• Business Acumen: Basic foundational understanding of marketing concepts and corporate expense/reimbursement workflows.

Core Competencies:

• Exceptional organizational skills and meticulous attention to detail. 

• Ability to balance multiple tasks efficiently in a fast-paced environment.

• Strong, professional written and verbal communication style in English

• Collaborative, team-first attitude and a service-oriented approach to supporting partners.

Job

What We Offer 

We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.  

SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind. 

This is a compelling opportunity for the right person to join us as we continue to scale and prosper.   

If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now!  

We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.   

Sounds like the right fit for you? Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community.

SUSE Values 

SUSE's culture is centered on four key values - Choice, Community, Trust, and Innovation - which are deeply integrated with our open source ethos. SUSE fosters a diverse and inclusive environment where our people are encouraged to be themselves.

Choice: 

We are continuously making choice happen 

We are accountable for our choices 

We never get complacent

Community: 

Nobody is smarter than everybody 

We embrace diversity of thought 

We are “open source first, upstream first” where collaboration benefits all

Trust: 

We are trusted to deliver with integrity 

We offer trust by default, and do not wait for it to be earned

We foster an environment where everyone trusts each other 

Innovation: 

We foster a culture of experimentation, and embrace change by challenging the norm

We are committed to continuous improvement, creativity and adaptability 

Ideas are great, but without execution they are just ideas