Rollout, Transition & Support Consultant - BD Services Delivery

Job description

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.

Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.

Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.

As part of the Business Domain “Services Delivery” you will play a key role in the Digital Transformation of SoftwareOne’s Professional Services and Managed Services delivery capabilities. You will work closely with business stakeholders across the Services organization to inform them about upcoming changes and new developments across ServiceNow-based delivery platforms, including SoftwareOne Delivery Platform (SwoDP) for Professional Services and Managed Services, and drive adoption through clear communication, training and ongoing enablement. You will maintain good control of sprint scope and rollout plans to confidently explain what changed, why it changed, and how users should work with the new functionality.

 Key Responsibilities

• Supporting the development and implementation of new services/features, owning rollout readiness and business adoption activities
• Coordinating the transition of new services or features across teams and business domains globally
• Informing and keeping countries up to date on Release planning, using multiple communication channels
• Maintaining and monitoring transition of new services, features and releases
• Communicating with stakeholders to determine if the new functionalities meet their requirements and gather feedback
• Stakeholder management: building trust with business and technical stakeholders, setting expectations, communicating status/risks early, and driving alignment across regions and teams

• 3+ Years of experience working in IT/Software Consulting
• Background in Change management / Transition
• Excellent verbal and written communication skills in English (additional language skills are a plus)
• Experience in requirements elicitation, UAT planning/execution, feedback engineering, and validating PBIs against acceptance criteria
• Strong written communication skills with experience producing release notes, user communications, and structured documentation
• Ability to create and maintain training content and walkthrough guides; comfortable enabling end users and driving adoption