ServiceNow Technical Consultant

Job description

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.

Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.

Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.

ServiceNow Technical Consultant

Open to work remotely from: Costa Rica, Mexico, Colombia & Brazil

Are you passionate about building powerful solutions on ServiceNow that drive real business value?

If so, this could be the role for you.

We are seeking a ServiceNow Technical Consultant to drive innovation on the ServiceNow platform by designing smart solutions, leading integrations, and delivering high-impact technical expertise. This role blends hands-on development, strategic thinking, and client collaboration to build scalable, secure, and efficient systems.

What you will do:

• Design, configure, and deploy ServiceNow solutions using best practices and out-of-the-box capabilities
• Lead technical direction across integrations and application development initiatives
• Troubleshoot issues, perform root cause analysis, and deliver reliable resolutions
• Ensure platform integrity, security, and performance across environments
• Mentor developers and contribute to project scoping, architecture, and delivery excellence

• Degree in IT (or equivalent experience) with strong stakeholder collaboration skills.
• Solid understanding of ITIL, CMDB (including health/remediation), and data models like CSDM.
• Experience with ServiceNow development (JavaScript, Angular, HTML/CSS, Jelly).
• Strong problem-solving mindset with excellent communication and client-facing skills.
• Ability to work independently and in teams, with a proactive, “can-do” attitude.
• Advanced English level.
• ServiceNow certifications (CSA, CAD, CIS-ITSM, CIS-DISCO, CIS-SAM, CIS-HAM)

Nice to Have

• Experience leading teams or mentoring developers
• Knowledge of platform security and integration best practices
• Familiarity with Identification & Reconciliation Engine (IRE)
• Highly organized with strong attention to detail

Why join our team?

At SoftwareOne, you become part of a global organization that champions growth, innovation, and meaningful impact. Here, your development and well-being truly matter. These five key benefits reflect what sets us apart:

• Comprehensive health and well-being
• Continuous learning and career development
• Performance-based incentives and employee share participation
• Flexible and hybrid work models
• Engagement in global projects

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.   

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.  

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.