ServiceNow Technical Consultant

Job description

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global

ServiceNow Technical Consultant

Are you passionate about building powerful solutions on ServiceNow that drive real business value?

If so, this could be the role for you.

We are seeking a ServiceNow Technical Consultant to drive innovation on the ServiceNow platform by designing smart solutions, leading integrations, and delivering high-impact technical expertise. This role blends hands-on development, strategic thinking, and client collaboration to build scalable, secure, and efficient systems.

What you will do:

• Design, configure, and deploy ServiceNow solutions using best practices and out-of-the-box capabilities
• Lead technical direction across integrations and application development initiatives
• Troubleshoot issues, pnerform root cause analysis, and deliver reliable resolutions
• Ensure platform integrity, security, and performance across environments
• Mentor developers and contribute to project scoping, architecture, and delivery excellence

What we need to see from you:

• Degree in IT (or equivalent experience) with strong stakeholder collaboration skills.
• Solid understanding of ITIL, CMDB (including health/remediation), and data models like CSDM.
• Experience with ServiceNow development (JavaScript, Angular, HTML/CSS, Jelly).
• Strong problem-solving mindset with excellent communication and client-facing skills.
• Ability to work independently and in teams, with a proactive, “can-do” attitude.
• Advanced English level.

Nice to Have

• ServiceNow certifications (CSA, CAD, CIS-ITSM, CIS-DISCO, CIS-SAM, CIS-HAM)
• Experience leading teams or mentoring developers
• Knowledge of platform security and integration best practices
• Familiarity with Identification & Reconciliation Engine (IRE)
• Highly organized with strong attention to detail

Why join our team?

At SoftwareOne, you become part of a global organization that champions growth, innovation, and meaningful impact. Here, your development and well-being truly matter. These five key benefits reflect what sets us apart:

• Comprehensive health and well-being
• Continuous learning and career development
• Performance-based incentives and employee share participation
• Flexible and hybrid work models
• Engagement in global projects

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.   

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.  

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.