About this role

Genesys is hiring a senior-level Professional Services Consultant based in Virtual Office. The posting calls out experience with Java, C#, AWS, Docker.

Role: Professional Services Consultant
Function: services
Level: senior
Track: Individual contributor
Employment: Full-time
Location: Virtual Office
Posted: Jun 1, 2026

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Job description

from Genesys careers

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Summary

As part of the Custom Application Support (CAS) Team within the Genesys Professional Services (PS) organization, you'll be part of specialized team purpose-built to support enterprise custom applications developed and maintained by PS. The Senior PS Consultant provides senior-level technical support and delivery enablement for custom applications built on Genesys Cloud’s API-first platform. This role owns end-to-end incident troubleshooting and resolution, leads communication with customers/partners, mentors team members, and contributes to Custom App enablement/implementation projects. Success requires deep Genesys Cloud product and API expertise (including, but not limited to, Platform and Analytics APIs), strong debugging skills, and solid understanding of modern cloud architectures and SDLC practices.

This is an excerpt. Read the full job description on Genesys careers →

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