Director, Outbound Engagement
Genesys · North Carolina, United States
About this role
Genesys is hiring a director-level Marketing Manager based in North Carolina, United States. The posting calls out experience with LLMs, Observability, Performance Optimization, SaaS. Compensation is listed at $193,700–$340,700 per year.
- Role
- Marketing Manager
- Function
- marketing
- Level
- director
- Track
- Individual contributor
- Employment
- Full-time
- Location
- North Carolina, United States
- Posted
- Jun 2, 2026
More roles at Genesys
Job description
from Genesys careersGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Position Summary:
Genesys is seeking a strategic and execution-oriented Director of Outbound Engagement to lead the evolution of our outbound engagement capabilities across voice and digital channels. This leader will drive the transformation of traditional outbound communications into intelligent, AI-driven engagement experiences powered by agentic virtual agents, orchestration, and omnichannel customer journeys.
The role is responsible for defining and executing the product strategy that expands Genesys outbound solutions beyond traditional contact center use cases into broader sales, marketing, customer engagement, collections, retention, and proactive service workflows.