Senior Technical Support Specialist

Fortinet · Burnaby, Canada · Technical Support

senior services Support Engineer ic Bachelor's · Posted Nov 24, 2025
$86,900 – $96,500
USD per year

About this role

Fortinet is hiring a senior-level Support Engineer in the services function based in Burnaby, Canada. The posting calls out experience with Security, Linux, Networking. Listed education preference: a bachelor's degree or equivalent. Compensation is listed at $86,900–$96,500 per year.

Role
Support Engineer
Function
services
Level
senior
Track
Individual contributor
Employment
Full-time
Location
Burnaby, Canada
Work mode
On-site
Education
Bachelor's degree
Department
Technical Support
Posted
Nov 24, 2025
AI Summary
Technical Support Specialist providing escalation support for Fortinet endpoint and networking security products. Troubleshoots FortiClient and FortiGate, analyzes customer systems, reproduces issues in lab environments, and collaborates with QA/development. Requires deep OS knowledge, TCP/IP expertise, security product experience, and strong problem-solving skills.
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Job description

from Fortinet careers

Fortinet is looking for a Technical Support Specialist – Endpoint Solutions to join our Burnaby, BC office to provide exceptional customer service and technical help for our loyal customers. The Support Expert is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and testing. 

Job Responsibilities: 

  • Basic troubleshooting on the core Fortinet products
  • FortiClient and FortiGate - collection, analysis and change recommendations of configuration information
  • Collection and analysis of customer system information
  • Recommend corrective actions based on analysis
  • Provide customer education where needed due to gaps in networking, product knowledge etc.
  • Consultation of technical documentation, bulletins and release notes for known problems
  • Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions
  • Follow up on technical cases including proper escalation and management of the case until case closure
  • Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation

Job Experience Required: 

  • Experience in technical support or system administration role in a networking/security company or equivalent education
  • Deep working knowledge of operating systems -- Windows, OSX, Linux
  • Strong understanding of TCP/IP 
    • This is an excerpt. Read the full job description on Fortinet careers →
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