Technical Support Engineer
Five9 · Chennai, India · Global Customer Assurance
About this role
Five9 is hiring a mid-level Support Engineer in the services function based in Chennai, India. The posting calls out experience with SQL, REST APIs, API Development, Testing.
- Role
- Support Engineer
- Function
- services
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Chennai, India
- Department
- Global Customer Assurance
More roles at Five9
Job description
from Five9 careersJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Role Overview
We are looking for a highly motivated Technical Support Engineer to manage day-to-day operational activities related to Moves, Adds, Changes, and Deletions (MACD) along with production support for enterprise contact center environments.
The role involves handling service requests, configuring contact center solutions, supporting production incidents, and ensuring timely resolution of issues while meeting defined SLAs. The ideal candidate should possess strong analytical skills, effective customer communication abilities, and hands-on experience with contact center technologies and integrations.
Key Responsibilities
As a Technical Support Engineer, you will:
- Process and manage MACD (Moves, Adds, Changes, and Deletions) requests through ticketing systems
- Configure and implement changes in contact center environments as per customer requirements
- Validate configurations and ensure successful completion of service requests
- Track request status and ensure adherence to SLAs
- Understand customer business requirements and translate them into scalable technical solutions