Product Support Specialist I
AvidXchange · Charlotte, NC · Engineering
About this role
AvidXchange is hiring a mid-level Support Engineer in the services function based in Charlotte, NC. The posting calls out experience with API Development, Incident Response.
- Role
- Support Engineer
- Function
- services
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Charlotte, NC
- Department
- Engineering
More roles at AvidXchange
Job description
from AvidXchange careersProduct Support Specialist I
Job Description Summary:
Troubleshoot and test components of systems using proven techniques for analysis and workarounds. Coordinate reported cases and work closely with leadership to expedite issues for fast problem resolution. Work with case management system, keeping track of support tickets and follow through to completion. Monitor and assist other Technicians with support tickets. Provide basic product training and documentation to customers.
Qualifications:
Master’s degree in Computer Science, Information Technology, Information Systems or related field of study and two (2) years of experience in the job offered or related occupation in which the required experience was gained. Must also have demonstrated experience in the following: Data file formats (JSON, XML or CSV) in data processing workflows; Incident response and root cause analysis; End user system monitoring and troubleshooting procedures; Testing of end-to-end system configuration; API Integration and troubleshooting; Technical documentation creation; and Managing and resolving support tickets across multiple communication channels.
Primary Work Location:
1210 AvidXchange Lane, Charlotte, NC 28206
Additional Locations:
N/A
Work Shift:
Not Specified
To apply, submit a resume to https://www.avidxchange.com/about/careers/, OR submit a resume to https://www.ncworks.gov/vosnet/Default.aspx, OR email resume to: jobs@avidxchange.com Must reference Job Title & Job Code: [Requisition Number provided by AvidXchange].