Senior Product Designer
Zendesk · Pune, India
About this role
Zendesk is hiring a senior-level Product Designer based in Pune, India. The posting calls out experience with Figma, SaaS, A/B Testing.
- Role
- Product Designer
- Function
- design
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Pune, India
- Posted
- May 18, 2026
More roles at Zendesk
Job description
from Zendesk careersJob Description
At Zendesk, we create software that powers exceptional customer service. Our easy-to-use & AI-powered tools enable support teams to resolve issues quickly and efficiently. By keeping the customer at the center of the experience, our products help businesses to build personal connections and deliver seamless support across multiple channels—like email, chat, social media, and phone.
This role is based in Pune and requires you to work from office at least 3 days a week
Who we’re looking for:
We’re looking for a Senior Product Designer to join our Agent Workspace team and lead design for core agent experiences. You will shape how support teams work in Zendesk day to day—helping agents stay oriented, move faster, and collaborate effectively while handling high volumes across channels.
In this role, you’ll design solutions that simplify complexity, reduce friction, and bring clarity to every interaction. You’ll collaborate closely with product managers, engineers, and cross-functional partners to define challenges, explore possibilities, and deliver impactful designs that drive efficiency across the organization.
We’re especially interested in someone with experience designing for enterprise SaaS platforms and familiarity with customer service, workforce/agent productivity, and employee experience solutions.
What you will get to do every single day:
Own the design of business-critical agent journeys in Agent Workspace, improving how agents triage, prioritize, and resolve customer issues across channels.
This is an excerpt. Read the full job description on Zendesk careers →