Technical Product Manager

Job description

Job Description

Technical Product Manager — Audit, Traceability & Observability

About the role

Join the Action Builder team at Zendesk as a Technical Product Manager focused on Audit, Traceability, and Observability. You’ll define and deliver foundational capabilities that ensure every Action executed by our engine is visible, traceable, and auditable empowering reliability, compliance, and faster incident response across the platform. This is an early-career PM role with high impact and strong cross-functional ownership.

What you’ll do

• Own the product roadmap and delivery for audit logging, traceability, and observability features for the Action Builder engine.

• Define clear product requirements, success metrics, and release plans based on customer needs, legal/compliance requirements, and operational risk.

• Partner closely with engineering, SRE/observability, security, and legal/privacy teams to design and ship robust logging, event traces, and monitoring instrumentation.

• Translate telemetry and logs into actionable features: searchable audit trails, distributed traces, error context, retention/archiving, and role-based access to audit data.

• Prioritize and scope technical work (schema design, instrumentation, sampling, storage/retention, API access) while balancing performance and cost.

• Develop dashboards, alerts, and runbooks that reduce time-to-detect and time-to-resolve for Action Builder incidents.

• Act as the product owner in sprint ceremonies; write epics and acceptance criteria; validate delivery with QA and customers.

  This is an excerpt. Read the full job description on Zendesk careers →