Senior Solutions Consultant (Pre-Sales)
Zendesk · Bangalore, India
About this role
Zendesk is hiring a senior-level Solutions Engineer in the software engineering function based in Bangalore, India. The posting calls out experience with JavaScript, HTML/CSS, LLMs, ITIL.
- Role
- Solutions Engineer
- Function
- software engineering
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Bangalore, India
- Posted
- May 18, 2026
More roles at Zendesk
Job description
from Zendesk careersJob Description
Why This Role? Why Now?
As Zendesk pivots toward an AI-first vision, our Sales team needs a technical visionary to bridge the gap between complex software capabilities and real-world business outcomes. This isn't just a support role; you are the technical owner of the sales cycle for our most strategic Commercial opportunities in India. You will be at the forefront of the AI revolution, helping customers navigate the shift to LLMs and automated service environments while driving proactive customer happiness.
Who we’re looking for?
We are seeking a sales-focused technologist who thrives in front of Enterprise, Commercial and Mid-market executives. You are someone who views a complex business problem not as a hurdle, but as a puzzle to be solved with elegant code and strategic architecture. You possess the "pre-sales sixth sense"—the ability to anticipate technical objections before they are voiced and the interpersonal skill to convince C-level leaders of a solution's merit.
What you’ll be doing
Technical Lead: Take ownership of the prime technical relationship with prospects to drive satisfaction by managing and delivering technical information both onsite and virtually.
Solution Architecting: Work in conjunction with Sales, Marketing, and Product Managers to act as the technical bridge between our team and prospects.
This is an excerpt. Read the full job description on Zendesk careers →