Solutions Consultant - Public Sector
Zendesk · Remote (United States)
About this role
Zendesk is hiring a mid-level Solutions Engineer in the software engineering function as a remote position. The posting calls out experience with AWS, GCP, Azure, LLMs. Compensation is listed at $188,000–$282,000 per year.
- Role
- Solutions Engineer
- Function
- software engineering
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Remote (United States)
- Work mode
- Remote
- Posted
- May 15, 2026
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Job description
from Zendesk careersJob Description
At Zendesk, we’re revolutionizing what’s possible in Customer Experience (CX) and Employee Services (ES) for customers in the Federal, State, Local, and Education (FedSLED) space. Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies.
We’re leading the charge against outdated contact center solutions, helping top brands worldwide deliver smarter, faster, and more personal service at scale. Our rapid innovation and AI leadership have earned the trust of thousands of forward-thinking businesses.
As a Public Sector Solutions Consultant you’ll be at the forefront of transforming how leading government agencies leverage Zendesk’s AI-powered platform. As a trusted advisor and technical thought leader, you’ll take the lead in navigating complex customer challenges. Delivering innovative, scalable solutions that turn ambitious goals into measurable results. Working closely with Sales, Product, Engineering, and Customer Success, you’ll architect strategies that drive operational excellence, empower customer growth, and set new standards for service in a rapidly evolving landscape.
What You’ll Be Doing:
Lead Technical & Business Discovery: Conduct thorough discovery sessions to understand customer challenges, perform AI readiness assessments, and design tailored demos, and proofs of value that demonstrate Zendesk’s differentiated value.
Architect AI-Driven CX & ES Solutions: Translate advanced AI/ML capabilities (such as automation, conversational bots, predictive analytics, and orchestration)into clear, business-focused narratives for diverse audiences from IT to the C-suite.
This is an excerpt. Read the full job description on Zendesk careers →