Senior Solutions Consultant
Zendesk · Tokyo, Japan
About this role
Zendesk is hiring a senior-level Solutions Engineer in the software engineering function based in Tokyo, Japan. The posting calls out experience with JavaScript, HTML/CSS, REST APIs, API Development.
- Role
- Solutions Engineer
- Function
- software engineering
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Tokyo, Japan
- Posted
- May 20, 2026
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Job description
from Zendesk careersJob Description
Why This Role? Why Now?
Are you an enterprise technology professional seeking to elevate your technical career within an internationally supportive, customer-centric environment? Zendesk invites you to join our growing Tokyo team as a Senior Solutions Consultant. This role offers the unique stability of an established global SaaS leader combined with the dynamic room to grow your regional technical presence.
You will manage the end-to-end technical pre-sales cycle for Japan’s leading enterprise and mid-market organizations. Instead of just executing generic product demonstrations, you will act as a valued strategic consultant—collaborating directly with domestic executives and our global product management teams to shape localized customer service technology models.
Who we’re looking for?
We are looking for a consultative professional who values clear relationship-building, meticulous problem-solving, and cross-functional team achievement. You are a technical specialist who values open communication, respects organizational collaboration, and is eager to continuously learn advanced scripting, cloud integration, and enterprise business intelligence frameworks.
What you’ll be doing
Trusted Advisor Engagement: Manage the core technical relationships with prospective enterprise clients, building deep organizational alignment and trust.
Technical Architecture Presentation: Articulate the definitive technical merits of Zendesk architectures to client Directors and C-level executives in partnership with local Sales divisions.
This is an excerpt. Read the full job description on Zendesk careers →