Senior Engineering Manager

Job description

Job Description

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection.

We’re seeking a Senior Engineering Manager to lead our team focused on cloud governance, IAM, secrets management and delivery. You’ll strengthen our cloud security architecture and compliance posture through automation and close partnership with internal engineering teams. By delivering secure‑by‑default platforms and guardrails, you’ll protect the integrity of Zendesk’s systems while accelerating product engineering velocity.

What you’ll be doing 

• Lead, coach, and develop a distributed team of engineers - both office-based and remote - ensuring alignment and consistent, high‑quality delivery.

• Manage a portfolio of parallel initiatives with distinct profiles: internal governance systems; audit activities; high-availability production environment infrastructure; etc.

• Partner with Corp Dev, Security, and product teams during acquisitions to assess risk and standardize access, secret storage, and policy-as-code guardrails across newly acquired infrastructure.

• Operate with excellence: monitor and improve risk and reliability; own on-call and incident response; continuously evaluate new capabilities (including AI-assisted tooling) to increase velocity safely.

• Represent your organisation's work and priorities to senior leadership, communicating progress, risks, and trade-offs clearly and concisely.

  This is an excerpt. Read the full job description on Zendesk careers →