Senior Learning Architect, Customer Education

Job description

Job Description

Who we’re looking for

We are seeking a Senior Learning Architect to design, build, and maintain the educational ecosystem for Zendesk customers. In this role, you will not just "create training"; you will act as a bridge between internal Zendesk teams and our customers, turning complex technical workflows and thought leadership into impact learning experiences. Your primary mission is to empower Zendesk customers and drive growth. You will own the architectural vision of our customer-facing learning assets, ensuring they are scalable, measurable, and deeply aligned with business success metrics. You will identify opportunities for AI to accelerate content development, enhance learning, and improve measurement.

The ideal candidate will have a strong background in training design and development, excellent communication skills, and a passion for facilitating learning and knowledge transfer.

What you’ll be doing

• Design and develop a comprehensive training curriculum using established instructional design frameworks.

• Analyze learning needs by conducting needs assessments and audience analysis to identify learning objectives and appropriate strategies.

• Produce high-fidelity e-learning courses using Articulate Rise and AI-powered authoring tools, incorporating interactivity and data-driven assessments to boost engagement.

• Develop a diverse portfolio of assets, including microlearning, video content, and job aids, aligned to drive measurable business outcomes.

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