Complaints Officer
Wise · Sg, Singapore
About this role
Wise is hiring a mid-level Risk Analyst in the finance function based in Sg, Singapore. The posting calls out experience with Confluence, Compliance.
- Role
- Risk Analyst
- Function
- finance
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Sg, Singapore
- Posted
- May 15, 2026
More roles at Wise
Job description
from Wise careersCompany Description
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job Description
The main role of a Complaints Officer is investigating customer complaints and providing the customers with a final response in a timely manner.
A stage 1 Complaints Officer will ensure that customers receive the fairest possible outcomes to their complaints in the necessary timeframe. The role requires understanding of our regulatory obligations and different jurisdictions when it comes to complaints handling, and working efficiently while handling multiple complaints at once. While working with these complex complaints the Officer will work closely with stakeholders, all servicing teams and their team leads.
The Complaints Officer has a great overview of the customer experience and is able to provide valuable feedback to our internal teams. This is a crucial part of the daily duties that helps Wise improve our product and our internal processes.