Workforce Management Lead
Wise · Sao Paulo, Brazil
About this role
Wise is hiring a senior-level Product Manager based in Sao Paulo, Brazil. The posting calls out experience with Python, SQL, Looker, Data Analytics.
- Role
- Product Manager
- Function
- product
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Sao Paulo, Brazil
- Posted
- May 18, 2026
More roles at Wise
Job description
from Wise careersCompany Description
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job Description
As a WFM Lead, you will play a crucial role in supporting our agents and operational teams to optimise SLA and efficiency whilst protecting agent well-being. You’ll be supporting and levelling up our WFM team in our quest to provide the best and lowest-effort customer experience, whilst ensuring our processes and costs scale globally with the company’s rapid growth
Your Mission
Grow and level up your team, supporting their development through the WFM Career map and beyond
Set the scheduling strategy for the upcoming 3 months or intraday strategy for the next 2 weeks
Build scalable scheduling or intraday routines, identify and highlight replication opportunities for global consistency
Understand and interrogate our forecasts, making adjustments using your expertise and optimise our coverage to meet our SLAs, efficiency goals and resolution times
This is an excerpt. Read the full job description on Wise careers →