Continuous Improvement Manager (Customer Journey)

Job description

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

Ready to change the game for millions of customers worldwide?

Wise is a global technology company, building the best way to move money around the world. With the Wise account, people and businesses can hold 40+ currencies, move money between countries, and spend money both locally and abroad.

To ensure our support experience runs as seamlessly as our technology, we are seeking a Continuous Improvement Manager for Customer Journey to join our team in Tallinn.

In this role, you’ll impact our mission by:

• Spotting process gaps: Dig deep into customer support data and audit interaction quality to find trends, issue root causes, and areas where documentation or communication gaps force customers into our support queues.
This is an excerpt. Read the full job description on Wise careers →