WFM Operations Partner Lead
Wise · Sao Paulo, Brazil
About this role
Wise is hiring a senior-level Operations Manager based in Sao Paulo, Brazil. The posting calls out experience with Performance Optimization.
- Role
- Operations Manager
- Function
- operations
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Sao Paulo, Brazil
- Posted
- May 18, 2026
More roles at Wise
Job description
from Wise careersCompany Description
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job Description
We’re looking for a Workforce Management Operations Partner Lead to join our Operational team in our São Paulo office!
The WFM Operations Partner Lead is the primary interface between Workforce Management and Operations, responsible for ensuring that WFM disciplines are consistently understood, adopted, and applied in operational decision-making.
This role does not execute tactical WFM activities such as intraday moves, schedule creation, or capacity modelling. Instead, it acts as a business partner and discipline guardian, translating WFM insights into clear operational trade-offs and constructively challenging decisions that undermine workforce plans.
Your Mission
Your mission is to shift Operations from reactive, short-term workforce decisions toward planned, data-driven execution, ensuring intraday, scheduling, and capacity principles are applied consistently to protect service, cost, and scalability outcomes.
This is an excerpt. Read the full job description on Wise careers →