Customer Success Manager
Tanium · Krakow, Poland (Hybrid) · Customer Success
About this role
Tanium is hiring a mid-level Customer Success Manager in the sales function based in Krakow, Poland (Hybrid) (hybrid). The posting calls out experience with Salesforce, Accessibility, SaaS.
- Role
- Customer Success Manager
- Function
- sales
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Krakow, Poland (Hybrid)
- Work mode
- Hybrid
- Department
- Customer Success
More roles at Tanium
Job description
from Tanium careersThe Basics:
This position follows the Company’s hybrid schedule which currently requires employees to work in the office a minimum of three days per week: Krakow, Fabryczna.
The Customer Success Manager is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its enviable base of high value, loyal customers that rely on Tanium to manage all their endpoints. This customer facing role will be responsible for customers each having thousands of endpoints running the Tanium platform and solutions. The successful candidate will be able to manage a significant set of customers and use data and qualitative feedback to decide how best to engage resources to drive desired results. You will lead the Digital touch model of Customer Success for the EMEA region, helping to build it and run it.
What You'll Do:
- Ensure successful business outcomes for customers that lead to world-class retention and expansion for Tanium by collaborating with an account team of Sales, Solution Engineers, Domain Architects, and more
- Run the Digital Touch Engagement Model for EMEA, help to build it and fine tune it for maximum success across our region