Technical Support Engineer

Tanium · Nagoya (Hybrid) | Osaka, Japan (Hybrid) | Tokyo, Japan (Hybrid) · Global Support

mid services Support Engineer ic

About this role

Tanium is hiring a mid-level Support Engineer in the services function based in Nagoya (Hybrid) | Osaka, Japan (Hybrid) | Tokyo, Japan (Hybrid) (hybrid). The posting calls out experience with Python, Bash, Incident Response.

Role
Support Engineer
Function
services
Level
mid
Track
Individual contributor
Employment
Full-time
Location
Nagoya (Hybrid) | Osaka, Japan (Hybrid) | Tokyo, Japan (Hybrid)
Work mode
Hybrid
Department
Global Support

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Job description

from Tanium careers

This position requires Japanese fluency.

The Basics:

At Tanium, our Support Engineers fulfill a necessary role in our organization by serving our customers in resolving technical issues and answering technical questions in a timely manner. With a primary focus on customer satisfaction, Support Engineers work both reactively and proactively to improve the overall experience of our enterprise customers when using Tanium. This role reports to a Support Manager.

As a Support Engineer, you’ll have continuous opportunities to apply your best technical skills while building new skills ranging from scripting to debugging.

What You’ll Do:

  • Assisting customers by:
    • Triaging inbound support cases
    • Solving customer support cases
    • Working with other Support Engineers to assist with their assigned cases
    • Answering customer questions in the Tanium community site
  • Improve customer experience by:
    • Documenting best practices
    • Tracking activity, documenting root cause, and reporting
    • Serving as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the area
    • Testing Tanium and providing feedback to the Engineering teams on how we can improve the overall customer experience

We’re Looking For:

Education

  • Associates degree or equivalent experience required
  • BS degree in Computer Science, MIS, or similar experience a plus

Experience and Skills

Must Haves:

This is an excerpt. Read the full job description on Tanium careers →
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