About this role

SUSE is hiring a mid-level Support Engineer in the services function based in Tokyo, Japan. The posting calls out experience with Ansible, Linux, Networking, Configuration Management and roughly 3–5 years of relevant work. Listed education preference: a bachelor's degree or equivalent.

Role: Support Engineer
Function: services
Level: mid
Track: Individual contributor
Employment: Full-time
Location: Tokyo, Japan
Experience: 3–5 years
Education: Bachelor's degree
Posted: Apr 20, 2026

AI Summary

Premium Support Engineer providing expert-level technical support for SUSE products to select customer accounts. Diagnoses and resolves issues, advises on maintenance and upgrades, and serves as escalation point for L2/L3 support. Requires 3-5 years IT/support experience and strong technical knowledge of SUSE Linux.

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Job description

from SUSE careers

About Us

Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.

SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond. SUSE puts the “open” back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow.

We are open in our roots and open in our approach, striving to be the most trusted open innovator in the World. Openness extends beyond our technology. Our vibrant community thrives on diversity and connectivity without borders.

Premium Service Engineer

Job Description

The Role

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