Operations Specialist

Job description

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.
Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.
Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.

• Do you enjoy organizing processes, managing multiple tasks, and ensuring things are done right the first time? 
• Are you looking for an operational role where you can make a real impact by supporting customers, sales teams, and business success? 
• Interested in joining a leading global software and cloud solutions provider helping organizations optimize technology and drive digital transformation? 

Practical Information  

Location: Warsaw, Poland | Work Arrangement: Hybrid | Reports to: Operations Manager | Contract type: Full-time | Visa Requirements: Valid Visa for Poland | Language Requirements: Fluent/professional Polish, written and verbal; communicative English 

As our new Operations Specialist, your primary purpose will be to support sales departments by processing customer orders for Microsoft licenses and licenses from other vendors. You will manage customer order and agreement processes, compliance verification, invoicing coordination, reporting, and related operational activities. You will act as an intermediary between Account Managers and the Regional Operations Center.  

Key responsibilities 

• Process customer onboarding, account setup, and credit limit requests in CRM and Microsoft systems 
• Manage customer orders and agreements under MPSA and EA licensing programs 
• Handle multi-vendor orders and related order administration activities 
• Perform compliance checks to ensure adherence to Microsoft and internal requirements 
• Coordinate invoicing, verify order processing accuracy, and manage corrections and returns 
• Generate usage, agreement, and pricing reports to support business operations 
• Maintain documentation and archive records in accordance with established procedures 

• Basic knowledge of Microsoft licensing programs, including MPSA, EA, and CSP 
• Familiarity with Microsoft compliance requirements and related processes 
• Basic understanding of Microsoft product licensing principles 
• Ability to organize and prioritize work based on documented procedures 
• Ability to prioritize and manage multiple tasks effectively 

What we offer  

Our company benefits vary based on your location, but always include:  

• Global company culture: We defined our 6 core values through our company culture (https://www.softwareone.com/en/our-story/our-values) 
• A mentor who supports your successful start and is at your side with advice and action 
• President’s Club: Recognition awarded by leadership and your peers 
• Flexible work: Do great work from anywhere but also visit local office to deliver excellence in team relationship 
• Lifelong education: A variety of training and development opportunities 
• Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future