Account Manager - Digital Sales

Job description

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. 

Account Manager Digital Sales

Farmer 

Location: Santiago de Chile, Chile | Model: Hybrid

We are looking for an Account Manager for Digital Sales, passionate about generating new business. This person will be responsible for farmer opportunities in the market: managing and expanding existing accounts, identifying cross-selling and upselling opportunities, and ensuring a high level of customer satisfaction. The focus will be on strengthening partnerships with current clients, positioning innovative digital solutions, and driving business growth through value-added engagement. Ideal for professionals with a farmer mindset, strong consultative and relationship-management skills, and a proven ability to maximize results within existing portfolios while delivering exceptional customer experiences.

Role and Responsibilities:

Account Growth and Relationship Management

• Proactively manage and strengthen relationships with existing clients, ensuring continuous engagement and satisfaction.

• Identify and develop cross-selling and upselling opportunities that generate additional value for both the client and the company.

• Maintain a deep understanding of each client’s business priorities to position solutions that drive long-term success.

Consultative Solution Positioning

• Design and present tailored value propositions aligned with client needs, focusing on optimization, innovation, and business outcomes.

• Promote digital and technological solutions that enhance the client’s current operations and support their strategic objectives.

Renewals, Expansion, and Retention

• Manage the full account lifecycle, from renewal discussions to contract extensions and expansion opportunities.

• Negotiate terms and conditions that ensure mutual value and long-term partnership sustainability.

• Coordinate closely with post-sales and delivery teams to guarantee seamless execution, customer success, and satisfaction throughout the engagement.

• Professional in Systems Engineering, Telecommunications, or related fields, with experience in account management and commercial development within the technology sector. Demonstrates a strong ability to build and maintain long-term client relationships, ensuring satisfaction, renewal, and continuous business growth.

Required Skills

• Strong knowledge of Microsoft solutions, especially Azure and Office 365 products.

• Experience with licensing models such as CSP.

• Ability to develop consultative and value-based messaging around cloud solutions, identifying cross-selling and upselling opportunities within existing clients.

• Capacity to collaborate with technical and delivery teams to ensure customer success and operational excellence.

Preferred Qualifications

• Holding up-to-date Microsoft certifications such as Office 365 or Azure is desirable.

Behavioral Competencies

• Client Relationship Orientation:Builds trust-based, long-term relationships that drive retention and business expansion.

• Continuous Learning: Demonstrates a proactive attitude toward staying up to date with industry trends and new technologies, ensuring added value to clients.

• Commercial Proactivity & Growth Mindset: Identifies expansion opportunities within the current portfolio, takes initiative to enhance client value, and drives consistent account growth.