senior operations Program Manager ic · Posted Jul 13, 2026

About this role

SoftwareONE is hiring a senior-level Program Manager in the operations function based in Kuala Lumpur, Malaysia. The posting calls out experience with ServiceNow, Agile, Compliance, Cloud Computing.

Role
Program Manager
Function
operations
Level
senior
Track
Individual contributor
Employment
Full-time
Location
Kuala Lumpur, Malaysia
Posted
Jul 13, 2026

Job description

from SoftwareONE careers
Why SoftwareOne?

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.

Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.

Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.


The role

Do you enjoy owning end‑to‑end project delivery for enterprise customers?

Are you driven by turning complex requirements into successful outcomes?

Are you passionate about leading complex cloud transformation initiatives that deliver measurable business impact at scale?

 

You will join SoftwareOne’s Services Delivery organisation, a collaborative and high‑performing team responsible for delivering customer projects across multiple practice domains. The team works closely with customers, internal delivery teams, and partners to ensure successful outcomes aligned with SoftwareOne’s delivery standards.

 

As a Project Manager at SoftwareOne, you will be responsible for planning, leading, and delivering customer projects in line with agreed scope, timelines, budget, and quality expectations. You will manage end‑to‑end project delivery using SoftwareOne’s Project Delivery Framework working closely with internal teams, customers, and third‑party vendors to ensure successful execution and customer satisfaction.

 

Key responsibilties :

  • Plan, manage, and control projects to meet agreed scope, schedule, budget, and quality targets.
  • Lead and coordinate cross‑functional project teams, including internal specialists and external partners.
  • Monitor project health by managing risks, issues, dependencies, and milestones, and facilitate regular project reviews.
  • Prepare and communicate clear project documentation and status reports to stakeholders.
  • Manage project financials to ensure commercially healthy delivery.
  • Support customer relationships, resolve delivery challenges, and contribute to project and account growth opportunities.

What we need to see from you

  • Strong experience managing end‑to‑end projects in a consulting or technology services environment.
  • Ability to lead diverse project teams and collaborate effectively with internal and external stakeholders.
  • Strong planning, organisation, and problem‑solving capabilities.
  • Sound understanding of project financial management, risk management, and delivery governance.
  • Relevant project management certification (e.g. PMP, PRINCE2, Agile PM, Scrum or equivalent).
  • Familiarity with project delivery tools (MS Project, PSA, ServiceNow, CRM) and presales or upsell support.

Job Function

Services
Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.   

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.  

  

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program. 

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