Associate Renewal Account Manager

Job description

About the role:

We are seeking a proactive and results-driven Associate Renewal Account Manager to own and execute the renewal strategy for a portfolio of existing customers. This individual will act as the primary point of contact for all transactional activities, exercising judgement in managing customer negotiations, coordinating cross-functional resources, and driving revenue retention outcomes.

The ideal candidate is a self-starter with basic commercial acumen, capable of navigating complex customer environments and influencing renewal decisions with manager oversight. 

Rapid7 is a "hybrid" work environment. The expectation is that employees are in the office three days/ week, and remote for two days. At this time, we are only considering applicants who live in or around Metro Austin, Texas or Metro Boston, Massachusetts.

Impact:

This role directly impacts Rapid7’s recurring revenue and customer retention strategy. The Associate Renewal Account Manager will: 

• Develop renewal plans for assigned customers, proactively identify risk & expansion opportunities 

• Analyze account performance data to forecast renewal outcomes & prioritize engagement

• Partner cross-functionally with Sales, Customer Success, Channel, and Finance to ensure a seamless renewal experience that aligns with company goals.

Key Responsibilities: Renewal Management:

• Independently manage and execute the full renewal lifecycle for assigned accounts, ensuring timely and accurate contract completion.

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