Business Operations Analyst IV - IN

Job description

About the Role

We are looking for a Senior Business Operations Analyst to serve as a dedicated operational partner to one of our delivery service lines. This is a high-visibility role that sits at the intersection of data, finance, and delivery operations — translating complex performance signals into clear insights and actionable recommendations that help leadership make better, faster decisions.

You will work closely with service line leaders to surface what's happening across key operational and financial drivers, diagnose why it's happening, and help drive improvements that move the business forward. The ideal candidate is a structured, intellectually curious thinker who is as comfortable building an analytical framework as they are presenting findings to senior stakeholders.

What You'll Do

Service Line Performance & Insights

• Own the performance narrative for your service line — tracking and communicating trends across revenue, cost, margin, and delivery efficiency.
• Partner with Service leader achieve his/her objectives across different KPIs like Revenue, Pipeline, Margins, Utilization, delivery efficiency etc.
• Build and maintain reporting and analysis that gives leadership clear, ongoing visibility into business health
• Go beyond the numbers: explain the "what" and the "why" behind performance movements, and anticipate questions before they're asked

Operational & Financial Problem Solving

• Investigate performance issues — revenue discrepancies, cost misalignments, delivery bottlenecks — and lead root cause analysis through to resolution
This is an excerpt. Read the full job description on Rackspace careers →