Head of Support, AMER & EMEA
Notion · San Francisco, CA · Customer Experience
About this role
Notion is hiring a director-level Support Engineer in the services function based in San Francisco, CA. The posting calls out experience with Python, JavaScript, Java, MySQL. Compensation is listed at $220,000–$260,000 per year.
- Role
- Support Engineer
- Function
- services
- Level
- director
- Track
- Individual contributor
- Employment
- Full-time
- Location
- San Francisco, CA
- Department
- Customer Experience
- Posted
- Feb 12, 2026
More roles at Notion
Job description
from Notion careersNotion helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money.
In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays, Tuesdays, and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays.
About the Role:The Head of Support, AMER & EMEA will design and own the strategy for leading and scaling a high-impact team of technical and general support agents across five hubs in North America and Europe. As the senior CX leader overseeing these regions, you will set the vision, define the operating model, and drive execution in close partnership with Global CX, CS and Sales Leadership and the Regional GMs. You will shape and govern the regional support strategies end to end, ensuring it aligns with our global standards while reflecting the unique needs of AMER & EMEA customers.