Customer Implementation Specialist
KnowBe4 · Sao Paulo, Brazil · Customer Support
About this role
KnowBe4 is hiring a mid-level Support Engineer in the services function based in Sao Paulo, Brazil. The posting calls out experience with C, R, Ray, LLMs.
- Role
- Support Engineer
- Function
- services
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Sao Paulo, Brazil
- Department
- Customer Support
More roles at KnowBe4
Job description
from KnowBe4 careersKnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.
Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats.
We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet.
The Customer Implementation Specialist (CIS) is a key member of the KnowBe4 Customer Success team, responsible for ensuring a seamless and successful onboarding experience for KnowBe4 customers across its KSAT, PhishER, SecurityCoach and Compliance Plus product lines. The CIS will work closely with customers, Customer Success Managers (CSMs), and internal stakeholders to guide clients through the implementation process, ensuring they realize value quickly and effectively from our platform.
Responsibilities:
- Lead the onboarding and implementation process for new customers, ensuring timely and successful deployment of the KnowBe4 platform.