Customer Success Director (Enterprise)
KnowBe4 · Clearwater, FL · Customer Support
About this role
KnowBe4 is hiring a senior-level Customer Success Manager in the sales function based in Clearwater, FL. The posting calls out experience with Salesforce, SaaS, AI Agents.
- Role
- Customer Success Manager
- Function
- sales
- Level
- senior
- Track
- Management
- Employment
- Full-time
- Location
- Clearwater, FL
- Department
- Customer Support
More roles at KnowBe4
Job description
from KnowBe4 careersKnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.
Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats.
We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet.
Clearwater positions open to candidates located in greater Tampa Bay area.
The Customer Success Director (Enterprise) is responsible for taking extreme ownership for driving performance and managing production of the assigned Enterprise Customer Success team. The Customer Success Director (Enterprise) ensures the assigned Customer Success Team is delivering value in terms of product functions and functionalities to the customer, and that they are going above and beyond to forge a sustainable relationship with the customer’s organization. The Customer Success Director (Enterprise) leads the assigned CSM team by establishing and encouraging the desired behaviors they need to be successful in their role, and also by solidifying and recommending processes to support those behaviors.