Manager - IT Service APAC

Job description

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Summary

This role is responsible for supporting over 2,300 employees across 16 offices in 10 countries, ensuring exceptional end-user experiences while driving automation, AI adoption, operational excellence, and continuous improvement.

Based in our Chennai office, one of the largest Genesys locations globally, this position partners closely with global IT leaders and regional stakeholders to deliver consistent, scalable, and secure IT services across APAC.

Key Responsibilities

IT Service Leadership

• Lead and develop a distributed team of IT professionals across APAC.
• Drive service excellence, ensuring high levels of user satisfaction and operational performance.
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