6 x Associate Technical Support Engineer
Genesys · Galway, Ireland
About this role
Genesys is hiring a junior-level Support Engineer in the services function based in Galway, Ireland. The posting calls out experience with AI Agents.
- Role
- Support Engineer
- Function
- services
- Level
- junior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Galway, Ireland
- Posted
- Jun 2, 2026
More roles at Genesys
Job description
from Genesys careersGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Please note: This role involves access to a restricted EU-controlled system. Eligibility for access is subject to applicable regulatory requirements, and candidates must meet the relevant authorization criteria (e.g., EU citizenship or an equivalent).
Location: Galway, Ireland. This role follows a hybrid working model, requiring onsite attendance from Tuesday to Thursday, with the flexibility to work either from home or from the office on the other days.
Work Schedule: We have 2 shifts available:
3 people will be the Tuesday to Saturday (9am-6pm)
3 people will be on the Sunday to Thursday shift (9am-6pm)
This is an excerpt. Read the full job description on Genesys careers →