Sr HDS Learning Management Specialist

Job description

We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.​

OVERVIEW

Sr. Häagen-Dazs Shops Learning Management Systems Specialist is expected to:

• This is a specialized role around Project Management/LMS administration, governance and managing the content development for HDS business.
• Provide consultation to Franchise and Operation teams on increasing learning effectiveness and compliance in their regions.
• Connect with regional point of contacts for localization of content and reviews
• Work with external vendor partner Netex to maintain the learning platform for the HD shops business
• Create and improve process flows and documentation related to the project
• Manage and lead the learning projects for HDS Training and Data Manager.
• Provide administration and troubleshooting support for the myHaagen LMS platform.

Works in close collaboration with the HDS Training and Data Manager, vendor partners, and internal SMEs to produce a range of effective, high quality and innovative learning experiences.

KEY ACCOUNTABILITIES

Project Management (In partnership with stakeholder)

• Project planning - Pilots for new regions and stabilize the system rollout
• Work with Netex vendor to maintain, troubleshoot and manage the learning platform - myHaagen
• Lead and manage project discussion with various regional stakeholders related to launch of new learning courses
• Provide training and documentation to SMEs from different regions as part of the launch program
• Provide platform end user training to Franchisee, Shop Managers.
• Conduct Process trainings to Franchisee and Operation Teams/Heads, and Shop Managers
• Share best practices, training guides and documentation with the team
• Responsible for governance and KPI metrics for myHaagen platform
• Contribute and take part in learning technology features and enhancement rollout discussions

Manage Internal Clients:

• Work in close collaboration with the HDS Training and Data Manager and Franchisee and Operation Teams/Heads to keep projects on track
• Effectively communicate with diverse SME’s, interpret the client’s vision, and bring their project to life while managing their expectations
• Provide timely updates to SME’s and proactively resolve issues
• Demonstrate a high level of customer orientation towards SME’s & stakeholders
• Highlight and manage potential risks to project deliveries and timelines

Manage External Partnerships:

• Strategically address service issues with Netex support team.
• Build a trusting and effective relationship with Netex vendors partners through regular connects

Manage Content creation:

• Work with SMEs to understand the module objectives and prepare for development
• Ensure timelines are met as per the estimated project completion
• Ensure the required updates, edits, localization and functionality tests for the Learning Modules
• Facilitate creation of demos to educate SMEs on technology features.
• Support the queries/requests regarding LMS, eLearning from Haagen-Dazs internal teams.
• Stay connected with learning trends and technology in other organizations

Haagen Dazs LMS Administration: 

• Ownership of the LMS Administration process
• User and access management
• Maintain stability of the automated workflows (Zapier – user registrations, line managers, ShopIDs)
• Troubleshooting and QA testing on multiple devices (iOS, Android and Web)
• Content deployment, Assignments and End user support.
• Weekly/Monthly reporting
• Dashboard management

Strategies:

• Be the go-to person for information and guidance on services or projects
• Maintain and update related process documentations for training and business continuity
• Drive process improvement through Continuous Improvement tools
• Identify & share best practices across other teams, internal clients and vendors
• Perform activities with metrics focus
• Automate processes and adopt technology wherever needed

MINIMUM QUALIFICATIONS

Minimum Degree Requirements: Bachelors

Preferred Degree Requirements: Bachelors

Preferred Major Area of Study: Programming knowledge preferred

Required Professional Certifications: Bachelor’s degree in training & development or, Computer Science or Graphic Design or related field

PREFERRED QUALIFICATIONS

• 8-10 years of professional experience, majorly in eLearning Content Design & Development, LMS administration, management of global stakeholders and having experience to lead a team
• 6-8 years of demonstrated success creating effective e-learning are required
• 1-2 years of demonstrated success in handling LMS system administration
• 2-3 years’ experience in stakeholder (Global) and team management

Specific Job Experience or Skills Needed

• Excellent communication skills, verbal and written English, are required.
• Attentive listening skills and attention to detail are necessary to be effective in this role.
• Ability to partner with peers and project team members and demonstrate collaborative and effective teamwork.
• Ability to work cross-functionally and learn quickly.
• Good problem-solving skills, bias for action, decisive, strong time management skills.
• Effective at developing creative/innovative solutions, including the creation of reusable objects.
• Ability to successfully lead and manage multiple projects simultaneously, using an analytical and methodical approach to work completion.
• Ability and willingness to adapt to a dynamic set of standards and tools.
• Ability to function as a creative self-starter and to work independently.
• Working experience on any cloud based LMS required.

Competencies/Behaviors required for job

• Explicit Strategic Intent
• Explicit Understanding of How to Work
• Apply Appropriate Effort
• Develop All Players
• Advance Successful Solutions
• Embrace a Learning Mindset
• Foster Agility
• Encourage Productive Discourse

We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.