Technical Support Engineer

Fortinet · Santa Clara, CA · Technical Support

mid services Support Engineer ic · Posted Apr 22, 2026
$87,000 – $107,000
USD per year

About this role

Fortinet is hiring a mid-level Support Engineer in the services function based in Santa Clara, CA. The posting calls out experience with Python, Bash, Linux, Networking. Compensation is listed at $87,000–$107,000 per year.

Role
Support Engineer
Function
services
Level
mid
Track
Individual contributor
Employment
Full-time
Location
Santa Clara, CA
Department
Technical Support
Posted
Apr 22, 2026

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Job description

from Fortinet careers

As a member of the FortiNAC TAC team, You will help troubleshoot complex network access and security issues, acting as a subject matter expert for FortiNAC deployments across diverse customer environments.

Responsibilities

  • Provide technical support to FortiNAC customers via phone, email, and remote sessions, with a strong focus on troubleshooting and root cause analysis.
  • Analyze customer configurations, deployment setups, and network designs, including switches, firewalls, and endpoint connectivity.
  • Recreate customer-reported issues in lab environments to validate findings and confirm resolutions.
  • Recommend configuration changes or upgrades based on technical assessments and best practices.
  • Accurately document case progress, set clear expectations, and ensure timely resolution of support tickets.
  • Perform live troubleshooting on customer systems, working collaboratively with customer IT staff.
  • Identify, reproduce, and document product bugs or usability issues, and escalate to Engineering as needed.
  • Participate in the weekend/holiday on-call rotation.
  • Create and maintain internal and customer-facing knowledge base articles to share troubleshooting insights and solutions.

Required Skills & Experience

  • Strong knowledge of Network Access Control (NAC) concepts, 802.1X, RADIUS, SNMP, and network segmentation.
  • Solid understanding of network protocols and infrastructure (TCP/IP, VLANs, DHCP, DNS, routing/switching).
  • Familiarity with multi-vendor network environments (FortiGate, Cisco, Aruba, etc.).
  • Linux/Unix system administration experience, including CLI-based troubleshooting.
  • Working knowledge of Windows systems and AD/LDAP integration.
    • This is an excerpt. Read the full job description on Fortinet careers →
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