Facilities Administrator

Job description

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. 

We are seeking a detail-oriented and highly organized Facilities Administrator to join our growing Facilities team. This newly created role will act as a central point of coordination across Fortinet’s sites, supporting operational consistency, vendor engagement, service request management, and administrative reporting.

The Facilities Administrator will be instrumental in standardizing internal processes and improving service delivery by ensuring real-time visibility across facilities data, workflows, and vendor performance metrics. This role will work closely with Facilities Assistants, Planners, Building Operators, and regional Site Leads across Canada.

Key Responsibilities

Service Request & Work Order Management

• Monitor and triage incoming service requests from employees via the facilities ticketing system.

• Track issue resolution progress and escalate complex or overdue requests to the appropriate Facilities lead.

• Maintain and improve ticketing workflows, templates, and FAQs to streamline support across locations.

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Reporting & Data Management

• Own the preparation of weekly and monthly Facilities reports, including open tickets, vendor performance, PM compliance, and service trends.

• Consolidate data from multiple sites and generate dashboards or summaries for leadership.

  This is an excerpt. Read the full job description on Fortinet careers →