Technical Support Engineer
Fortinet · Bogota, Colombia · Technical Support
mid
services
Support Engineer
ic
· Posted Jan 15, 2026
Skills
About this role
Fortinet is hiring a mid-level Support Engineer in the services function based in Bogota, Colombia. The posting calls out experience with Networking, Security.
- Role
- Support Engineer
- Function
- services
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Bogota, Colombia
- Department
- Technical Support
- Posted
- Jan 15, 2026
AI Summary
Mid-level support engineer providing advanced troubleshooting on Fortinet security products, analyzing configurations and packet traces, and managing technical cases through closure. Requires field support experience in TAC/NOC/SOC environments with networking/security products, TCP/IP knowledge, and firewall/IDS/IPS expertise. Portuguese language ability is a plus.
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Job description
from Fortinet careersSkills & Qualifications
- Typically requires field sales experience
- Areas of TAC (Technical Assistance Centers) , NOC (Network Operation Centers) , SOC (Security Operation Centers) , GSC (Global Service Center) with a networking/security company.
- Understanding of TCP/IP, routing protocols, L2/L3 switches
- Security products firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning
- Previous call center experience, preferably supporting data networking products and/or security products is desirable.
- Ability to speak Portuguese is a plus or learn within 1 year.
- An independent certification on security from SANS, (ISC) 2, ISACA, BS7799/ISO17799 is a plus.
Job Duties and responsibilities
- Advanced troubleshooting on the full range of Fortinet products
- Collection, analysis and change recommendations of configuration information, customer network information and/or packet trace information
- Provide customer education where needed due to gaps in networking, product knowledge, processes, etc…
- Consultation of technical documentation, bulletins and release notes for known problems
- Reproduction of customer environments on lab equipment; work with L3 support to isolate and solve problems; recommend potential new solutions.
- Follow up on technical cases including proper escalation and management of the case until case closure.
- Manage customer communication and expectations until the closure of each case
- Submit KB articles on a monthly basis to contribute with internal and external DB´s
This is an excerpt. Read the full job description on Fortinet careers →