Senior Technical Support Engineer -SIEM (FortiSiem)
Fortinet · Sophia Antipolis, France · Technical Support
About this role
Fortinet is hiring a senior-level Support Engineer in the services function based in Sophia Antipolis, France. The posting calls out experience with JavaScript, Java, HTML/CSS, AWS.
- Role
- Support Engineer
- Function
- services
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Sophia Antipolis, France
- Department
- Technical Support
- Posted
- May 19, 2026
More roles at Fortinet
Job description
from Fortinet careersOffice based in Sophia Antipolis, Valbonne -France OR Kelsterbach, Frankfurt -Germany
Job Description Summary:
Fortinet is seeking experienced technical support engineers for our expanding EMEA team at the Sophia-Antipolis, France, and Frankfurt, Germany, Technical Assistance Centers. The ideal candidates shall develop in depth knowledge of the FortiSIEM product and will possess strong problem-solving skills, exceptional ability to gather and analyze information, and proficiency in developing effective solutions with the product for our customers.
In order to succeed in this position, it is imperative that the candidate possess exceptional oral and written communication skills, being able to articulate their action plan while also actively listening with attentiveness so as to fully comprehend the situation at hand. Additionally, one must be capable of responding effectively when faced with queries or challenges arising from positive or negative circumstances.
** Please note that this is not an IT/system administration position.
Key Responsibilities:
· Investigate customer issues, including replication of problems in-house, and working with engineering teams to provide solutions.
· Providing direct technical support via the phone, web based systems to our customers and partners though-out the EMEA Region.
· Analysis and technical investigation of reported problems.
· Provide technical solutions to address customer issues.