Technical Support Engineer - Web Security
Fortinet · Praha, Czech Republic · Technical Support
mid
services
Support Engineer
ic
· Posted May 20, 2026
Skills
About this role
Fortinet is hiring a mid-level Support Engineer in the services function based in Praha, Czech Republic. The posting calls out experience with Bash, VMware, Linux, Networking.
- Role
- Support Engineer
- Function
- services
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Praha, Czech Republic
- Department
- Technical Support
- Posted
- May 20, 2026
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Job description
from Fortinet careersLocation: EMEA Support Center, Czech Republic - Prague
**Please note that this is not an IT/system administration position.
Key Responsibilities:
- Providing direct technical support via the phone and ticketing system to our customers and partners through-out the EMEIA Region.
- Running real-time troubleshooting sessions with partners/customers
- Collecting data and traces for investigation, taking ownership of overall customer satisfaction, recognizing high priority situations and taking appropriate escalation action.
- Analyzing, technical investigation and resolution of reported problems involving the following products: FortiWeb, FortiADC, FortiDDoS, FortiIsolator.
- Engaging DevOps after initial triage for tickets related to cloud solutions products such as FortiAppSec Cloud, FortiDAST, FortiCASB.
- Developing core competency on Fortinet product line and technologies
- Managing multiple issues in parallel, taking responsibility for meeting SLAs
- Reproducing issues, discovered in customer environments, on Fortinet lab equipment.
General Skills and Attributes Requirements:
- Good understanding of Web Application Firewall and Load Balancing concepts, security and vulnerabilities
- Basic working knowledge of PCRE
- Working knowledge of HTTP, DNS, SSL and PKI
- Working knowledge of OSI model and TCP/IP protocol
- Administrative knowledge of Windows, Unix or Linux
- Ability to understand network traffic traces decoded with Wireshark
- Experience with VMware and/or other virtualization or cloud technologies
- Strong troubleshooting and problem-solving skills
- Ability to work with moderate supervision, ability to work under pressure
This is an excerpt. Read the full job description on Fortinet careers →