Technical Support Engineer - Email Security (FortiMail)

Job description

About Fortinet:

Fortinet, a public company, is the only provider of ASIC-powered, network-based antivirus firewall systems for real-time network protection. Please visit our website at www.fortinet.com for more information. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. With offices in EMEA, we are an equal opportunity employer offering exciting work, competitive compensation and benefits. Fortinet is looking for the best and the brightest to join our highly motivated team.

Job Title:

Technical Support Engineer

Reports to:

Technical Support Manager

Location:

EMEA Support Center, Prague 

Job Description Summary:

Fortinet is growing and we are expanding our EMEA technical support teams in Prague Technical Assistance Centre, we are looking for strong technical support engineers at all levels.  We require candidates with the ability to identify and resolve problems in a timely manner; to gather and analyze information and to skillfully develop alternative solutions for customers.

All positions require strong oral and written communication skills. Oral communication skills include the ability to speak clearly and persuasively, to listen carefully to ensure full understanding of the situation, and to respond well to questions when dealing with both positive and negative situations.  All positions also require the ability to write clearly to provide full information as well as to understand and interpret written information.