Technical Support Engineer

Fortinet · Sunnyvale, CA · Technical Support

mid services Support Engineer ic 5-8 yrs Bachelor's · Posted Aug 7, 2025
$86,900 – $125,300
USD per year

About this role

Fortinet is hiring a mid-level Support Engineer in the services function based in Sunnyvale, CA. The posting calls out experience with Python, Bash, Linux, Networking and roughly 5–8 years of relevant work. Listed education preference: a bachelor's degree or equivalent. Compensation is listed at $86,900–$125,300 per year.

Role
Support Engineer
Function
services
Level
mid
Track
Individual contributor
Employment
Full-time
Location
Sunnyvale, CA
Experience
5–8 years
Education
Bachelor's degree
Department
Technical Support
Posted
Aug 7, 2025
AI Summary
Mid-level support engineer troubleshooting complex FortiNAC network access and security issues for diverse customers. Requires strong NAC, 802.1X, RADIUS knowledge, network protocol expertise, and 5-8 years technical support experience. Must handle live customer troubleshooting, lab validation, and on-call rotation.
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Job description

from Fortinet careers

Job Summary
As a member of the FortiNAC TAC team, You will help troubleshoot complex network access and security issues, acting as a subject matter expert for FortiNAC deployments across diverse customer environments.

Responsibilities

  • Provide technical support to FortiNAC customers via phone, email, and remote sessions, with a strong focus on troubleshooting and root cause analysis.
  • Analyze customer configurations, deployment setups, and network designs, including switches, firewalls, and endpoint connectivity.
  • Recreate customer-reported issues in lab environments to validate findings and confirm resolutions.
  • Recommend configuration changes or upgrades based on technical assessments and best practices.
  • Accurately document case progress, set clear expectations, and ensure timely resolution of support tickets.
  • Perform live troubleshooting on customer systems, working collaboratively with customer IT staff.
  • Identify, reproduce, and document product bugs or usability issues, and escalate to Engineering as needed.
  • Participate in the weekend/holiday on-call rotation.
  • Create and maintain internal and customer-facing knowledge base articles to share troubleshooting insights and solutions.

Required Skills & Experience

  • Strong knowledge of Network Access Control (NAC) concepts, 802.1X, RADIUS, SNMP, and network segmentation.
  • Solid understanding of network protocols and infrastructure (TCP/IP, VLANs, DHCP, DNS, routing/switching).
  • Familiarity with multi-vendor network environments (FortiGate, Cisco, Aruba, etc.).
  • Linux/Unix system administration experience, including CLI-based troubleshooting.
    • This is an excerpt. Read the full job description on Fortinet careers →
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