People Ops Supervisor
Five9 · Manila, Philippines (Hybrid) · Human Resources
About this role
Five9 is hiring a mid-level People Partner based in Manila, Philippines (Hybrid) (hybrid). The posting calls out experience with Compliance.
- Role
- People Partner
- Function
- people
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Manila, Philippines (Hybrid)
- Work mode
- Hybrid
- Department
- Human Resources
More roles at Five9
Job description
from Five9 careersJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
People Operations Supervisor
The People Operations Supervisor manages the People Operations Representatives (Tier 1) who provide employee support and handle employee lifecycle transactions. This role ensures a consistent, high-quality employee experience and will be instrumental in identifying opportunities to enhance service delivery.
Additionally, the People Operations Supervisor serves as Tier 2 People Operations support for employees in the APAC Region. This role may partner closely with the Regional People Operations Specialists and reports directly to the People Operations Manager.
Key Responsibilities
Leadership & Employee Experience
- Supervise and guide the People Ops Representatives who manage Tier 1 employee support and lifecycle transactions.
- Maintain service quality through Freshservice ticket management, analysis of employee feedback trends, and knowledge base updates.
- Conduct quarterly reviews of Freshservice tickets and knowledge base content to identify improvement opportunities.
- Collaborate with the People Operations Specialist on workflow and system enhancements.