Enterprise Customer Success Manager
Five9 · Remote (United Kingdom) · Customer Success Manager
mid
sales
Customer Success Manager
ic
Skills
About this role
Five9 is hiring a mid-level Customer Success Manager in the sales function as a remote position. The posting calls out experience with SaaS.
- Role
- Customer Success Manager
- Function
- sales
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Remote (United Kingdom)
- Work mode
- Remote
- Department
- Customer Success Manager
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Job description
from Five9 careersJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As an Enterprise CSM, will be assigned to larger customers who typically have a broader portfolio of products and services. The Enterprise CSM positions themselves as overall relationship lead and customer's business partner. Along with retaining these customers, the CSM is tightly aligned with both the Technical Account Manager and the Account Director in expanding the portfolio of products these customers are leveraging. Many times, the Enterprise CSM also works cross-functionally to optimise their solution.
Key Responsibilities:
Customer-centric Focus:
Customer-centric Focus:
- Develop and maintain strong, long-lasting customer relationships by becoming a trusted advisor to a dedicated portfolio of clients.
- Collaborate with customers to define and track key performance metrics and ensure they are meeting their overall business objectives.
- Leverage knowledge of each customer account to develop and maintain account-specific Success Plans.
This is an excerpt. Read the full job description on Five9 careers →