About this role

Five9 is hiring a mid-level Customer Success Manager in the sales function as a remote position. The posting calls out experience with Accessibility, SaaS. Compensation is listed at $91,700–$142,200 per year.

Role: Customer Success Manager
Function: sales
Level: mid
Track: Individual contributor
Employment: Full-time
Location: Remote (United States)
Work mode: Remote
Department: Customer Success Manager

AI Summary

Enterprise Customer Success Manager managing large customer portfolios with multiple products. Acts as primary relationship lead and business partner, collaborating with Technical Account Managers and Account Directors to retain customers and expand product adoption. Develops KPIs, tracks business objectives, and optimizes customer solutions.

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Job description

from Five9 careers

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As an Enterprise CSM, will be assigned to larger customers who typically have a broader portfolio of products and services. The Enterprise CSM positions themselves as overall relationship lead and customer's business partner. Along with retaining these customers, the CSM is tightly aligned with both the Technical Account Manager and the Account Director in expanding the portfolio of products these customers are leveraging. Many times, the Enterprise CSM also works cross-functionally to optimize their solution.

Key Responsibilities:

Customer-centric Focus:

Develop and maintain strong, long-lasting customer relationships by becoming a trusted advisor to a dedicated portfolio of clients
Collaborate with customers to define and track key performance metrics and ensure they are meeting their overall business objectives
Leverage knowledge of each customer account to develop and maintain account-specific Success Plans

This is an excerpt. Read the full job description on Five9 careers →

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