Senior Manager, Engineering - AI Agents
Five9 · San Francisco, CA (Hybrid) · AI Automation & Architecture
About this role
Five9 is hiring a senior-level Technical Lead in the software engineering function based in San Francisco, CA (Hybrid) (hybrid). The posting calls out experience with Java, gRPC, GCP, LLMs. Compensation is listed at $133,000–$391,500 per year.
- Role
- Technical Lead
- Function
- software engineering
- Level
- senior
- Track
- hybrid
- Employment
- Full-time
- Location
- San Francisco, CA (Hybrid)
- Work mode
- Hybrid
- Department
- AI Automation & Architecture
More roles at Five9
Job description
from Five9 careersJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The Senior Manager, Engineering - AI Agents will lead the development and delivery of Five9’s AI Agent software platform, which provides customers with fully autonomous self-service agents for customer support, sales, and services use cases in the contact center. This is one of the hottest areas of application for AI Agent technology!
This role is responsible for building and managing a high-performing engineering team that develops scalable, reliable, and production-grade AI-powered systems used in real-time customer conversations.
You will be responsible for hiring and developing engineers, improving engineering processes, and enabling strong execution across the software development lifecycle. While this is a management role rather than an individual contributor position, the ideal candidate will bring strong technical credibility with engineers and guide architecture discussions, technical decisions, and engineering best practices.