Customer Support (CS) Operations - Comms Engineer
Five9 · Manila, Philippines (Hybrid) · GTM Operations
About this role
Five9 is hiring a mid-level Support Engineer in the services function based in Manila, Philippines (Hybrid) (hybrid). The posting calls out experience with Jira, Salesforce.
- Role
- Support Engineer
- Function
- services
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Manila, Philippines (Hybrid)
- Work mode
- Hybrid
- Department
- GTM Operations
More roles at Five9
Job description
from Five9 careersJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Customer Success Operations Engineer
Job Description: Customer Success Operations Engineer
A Customer Success Operations Engineer is primarily responsible for managing Five9 customer communication. The position entails coordination and communication of any and all Maintenance activities warranting Customer Success participation including but is not limited to New Version Releases, Software Patches, and Feature Enabling. The team is also primarily in charge of sending communication regarding Service and or Outage Alerts.
Responsibilities:
- Assist in communication and coordination to customer contact roles or points of contact from initiation to implementation of operations (product/service) in the Five9 System.
- Internal coordination within CS to Support off-hours/Maintenance activities.
- Assist the team with managing the accuracy of customer lists in various forms to support all related Customer Success Maintenance Team and other communication
- Assist in sending communication to customers regarding Service and or Outage Alerts