Customer Support Specialist I

Job description

Eagleview is a leading provider of aerial imagery, property insights and software that transform the way people work. Eagleview holds more than 300 patents and owns a large geospatial data and imagery library encompassing 94 percent of the US population. Eagleview provides the most accurate data, enabling customers in the government, construction, solar and insurance industries to make timely, informed and better decisions.

The Customer Support Specialist I in the Customer Service Department will answer questions over email, live webchat, and on the phone about general account information, billing, and order statuses. Specialists are empowered to resolve almost any of our customers’ concerns with a focus on first-call resolution. We focus on training from the beginning, and we give our workforce members the tools they need to succeed long-term. 

This is a remote role with an hourly rate of $17/hr. 

• Answer inbound calls, emails, and chats from potential customers and existing clients. 
• Quickly assesses customer issues to provide accurate support. 
• Explores and understands customers’ needs and exceed their expectations. 
• Complete all required training courses and stay informed about company news and department processes and procedures. 
• Maintains a high standard of professionalism with our customers. 
• Adheres to department performance goals and production standards. 
This is an excerpt. Read the full job description on EagleView Technologies careers →